excel - IF Statement for Date comparison -
i creating system tag response time "breached" or "within service level". receive issues needs addressed within 15 minutes. so, example, receive issue @ 12/2/2015 10:20:25 (that way format date on excel), , needs responded before 12/2/2015 10:35:25 or tagged "breached". in case, issue posted, should automatically create response time 15 minutes time received , should compare time if within 15 minutes or more tagging. there can create if statement tag response "breached" or "within service level" depending if within 15-minute-mark received?
i see happening in couple of ways. assume 3 columns. column time received, column b service limit (+15 min) , column c alert
lets received call time logged in a2 2016/04/19 00:50. in column b place following formula add 15 minutes:
=a2+time(0,15,0)
to real time text alert status, in column c use following
=if(now()<b2,"within service level","breached") or =if(now()<=b2,"within service level","breached")
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